Online booking

In order to use the online booking system you must agree to the Terms and Conditions below and tick the box shown on login. If you do not agree with these Terms and Conditions for any reason, please return to the Main Menu. This will abandon your booking and release any booking you have made.

The Terms and Conditions do not affect your statutory rights.

The website does not allow you to choose a specific court or courts. When you attend the Centre you must report to reception where your court number will be confirmed.

Centre Members are required to pay at the time of booking for all Courts. Subsequent cancellation – the booking may be transferred to another date (if the new date is within the 7 day book ahead period, alternatively a full refund will be given up to 24hrs before play. No refund or transfer will be given inside the 24 hour period.

For FIT4 members where no payment is required: Cancellation of Courts must be at least 24 hours prior to the booking otherwise the full member rate will be charged.

All Holiday Programme and Course bookings are non-refundable or transferable.

Cancellation of the Crèche must be at least 1 hour prior to each session or a £1 charge will be made.

For non-members, all pre-paid bookings are non-refundable and non-transferable

The price for activities vary depending on the time, activity and the membership within each booking. Concessions may apply, so please contact the Centre for details.

Centre Memberships (Full and Concessionary) are non-refundable and non-transferrable.

An additional fee will be added to the standard hire charge should floodlighting be required for the court.

We reserve the right to refuse admission. If admission is refused, no refund will be available.

Juniors: Junior memberships may only be used by persons aged under
16 yrs of age. We reserve the right to request identification to confirm that the person using the booking is under 16 yrs of age and if this is not produced, the adult charge will be made.

Payment methods: For online payments we accept either credit or debit card payments except for American Express or Diners cards. There is no administration fee per transaction on bookings.

FIT4 members: When these are available online, FIT4 members that book for classes and do not turn up may be charged the current members price for the relevant session. Any bookings not required must be cancelled by ringing the Centre. FIT4 Members that have zero price must get their card swiped at reception on day of activity or before.

If you are unable to attend a class that you have booked, please cancel this online or telephone any site up to 1 hour prior to start time. Failure to attend or cancel three booked classes within a four week period, may result in booking privileges being restricted for seven consecutive days. A refund will not be given to non-members.

Any bookings that are paid for in advance are not transferable or refundable.

Liability: Our liability is limited in all circumstances to the price per booking paid by you.

Wheelchair Access: If you have any specific requirements please contact the Centre. Further information regarding the Disability Discrimination Act is available.

Marketing: South Downs Leisure will not use personal information collected through this website for direct marketing purposes without your permission. Further information regarding the Data Protection Act is available.

Online swimming booking terms:

Online bookings for swimming sessions will be required to pay at time of booking. 

Check the pool timetables before making your booking

  • Swimming sessions last 2 hours
  • Customers arriving more than 15 minutes after their time slot may lose their space for that session
  • Sessions must be cancelled either online or via the telephone on 01903 905050 option 2 if you are unable to attend the reserved session

 

FIT4 Membership Terms and Conditions

  1. Where the member has not attained the age of 18 years, this agreement will be entered into by the member’s parent or guardian who will agree to comply to the terms of this agreement on behalf of the member. The term member used hereinafter shall include that parent or guardian.
  2. This agreement commences once you have indicated your acceptance in the declaration section of the sign-up process.
  3. On payment of the membership fee each member will be issued with an individual, non-transferable, membership swipe card, for use at the FIT4 facility to enable entry into the facility and is proof of membership. Any use other than by the member may result in the cancellation of membership. Entry may be refused without a valid Membership card. FIT4 will charge a reasonable replacement fee for lost or stolen cards.
  4. A one-off fixed joining fee will apply in addition to the membership fee whether or not the membership fee is paid either by direct debit or by upfront payment in full.
  5. Where members have elected to pay by Direct Debit, we will attempt to collect your Direct Debit instalments on the agreed date(s). If the first attempt at collecting an instalment is not successful for any reason, we will make one further attempt to collect it over the following fourteen days. If we are still unsuccessful in collecting payment, a £15 administration fee will be payable; for any payment queries please contact us via e-mail.
  6. Where full membership fee is paid without the benefit of a concessionary, corporate, family or junior rate, the membership fee will be a “price for life” and will not increase. Where a concessionary, corporate, family or junior fee for membership is paid and the fee is paid by direct debit, the fee will increase on 1st January each year at the discretion of South Downs Leisure. Where the payment is made annually, the increase fee will be on the anniversary of the payment date.
  7. Concessionary members are required to show proof of eligibility at point of joining and thereafter if requested. If proof of eligibility is not received within 30 days, the membership rate will increase to the Price for Life rate, any underpayments will be collected with the following instalment.
  8. Corporate members are required to show proof of eligibility at point of joining and thereafter if requested; we may undertake checks with employers to verify employment status. If proof of eligibility is not received within 30 days, the membership rate will increase to the Price for Life rate, any underpayments will be collected with the following instalment.
  9. If you amend your membership to a different membership category you may be liable to an increase in fees.
  10. Membership may only be frozen upon medical recommendation, inclusive of pregnancy; membership will be put on hold from date of receipt of supporting documentation only. Memberships may be frozen for up to 1 year, memberships will be automatically cancelled once this time period is exceeded.
  11. Family memberships are available for families of 3-7 members with a maximum of 2 adults.
  12. Junior members, including those joining on a family membership must be aged between 0-17 years inclusive. Upon reaching 18 years of age junior members will automatically transfer to an individual adult membership and may be liable to an increase in fees.
  13. Use of the fitness suites will only be available to junior members aged 13 years and over on completion of an induction and within specified junior gym times.
  14. A member who makes a booking must be taking part in the activity.
  15. A member will only be able to book on to sports courses if space allows. Restrictions and waiting lists on courses may apply; if the course is full the member may have the option to be placed on a waiting list.
  16. A member may not book onto more than one course of any particular sport.
  17. If you fail to attend pre-booked activities you may be charged the full casual fee for the activity in question.
  18. We reserve the right to remove persistent non-attendees from sports courses.
  19. We reserve the right to suspend advance booking privileges and impose a financial penalty if the activity cancellation procedure is not adhered to.
  20. The FIT4 staff may require a member to leave the premises or may terminate the membership in writing and without notice if, in the management’s absolute discretion, a member is causing nuisance or annoyance to FIT4 staff or to members of the public. Where a membership is terminated under this clause, fees paid in advance will not be refunded. FIT4 requires members to act courteously at all times to both public and staff. FIT4 has a zero tolerance to all forms of discrimination and bullying.
  21. Where a member has misrepresented information, or knowingly supplied false information to FIT4, to gain membership which might have been refused had the misrepresentation or the false information not been given, FIT4 may terminate the membership at their discretion.
  22. FIT4 excludes all liability for loss or damage to members’ property or possessions howsoever caused, whether in negligence or not, in so far as it is reasonable to exclude such liability. All property is stored on any premises at the members’ risk. FIT4 make no attempt to limit or exclude liability for death or personal injury of its members which arises from negligence or the deliberate act or omission of its staff in relation to the facilities and their use.
  23. FIT4 regularly maintains and checks the equipment in each facility to ensure it is fully operational. If however, any item of equipment fails, or the FIT4 facility closes for any reason, FIT4 will not compensate members for loss of use of that facility during the closed period.
  24. Membership data will be used for the purpose of membership administration and compliance with any statutory duty of the facility; please see our privacy statement for full details of how we use your data.
  25. FIT4 Cancellation Policy
    Upon receipt of cancellation request 1 further payment is required, membership will continue for 1 further calendar month:
    a) Where members have elected to pay by Direct Debit, cancellations should be made in writing via e-mailonline or via an in-house cancellation form.
    b) For members who have paid the upfront membership fee in full, the membership will run from date of joining and no refund will be given mid-term for fees paid in advance.
    c) In case of dispute you must show that you cancelled the agreement in accordance with the cancellation terms, but for these purposes it will be sufficient to show that you sent your communication concerning your exercise of the right to cancel before the cancellation period had expired.
    d) Cooling off period; this contract commences once you have indicated your acceptance in the declaration section of the sign-up process. You have 14 full days after signup to cancel this contract for any reason. To exercise this right, you must inform us of this by e-mail, online or via an in-house cancellation form, stating that you are cancelling under the 14 day cooling off period. If you exercise this right to cancel, we will reimburse you all joining and subscription fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel, then we will reduce your subscription fee refund by a pro-rata amount equal to the number of days from signup to the date cancellation was requested.

 

 Aquaschool Terms and Conditions

  1. Where the Aquaschool student has not attained the age of 18 years, this agreement will be entered into by the student’s parent or guardian who will agree to comply with the terms of this Agreement on behalf of the student. The term ‘student’ used hereinafter shall include that parent or guardian.
  2. This agreement commences once you have indicated your acceptance in the declaration section of the sign up process.
  3.  All students are required to pay for lessons in advance by monthly direct debit payments or by one annual advance payment to ‘South Downs Leisure’.
  4.  A one off fixed joining fee will apply in addition to the membership fee whether the membership fee is paid either by direct debit or upfront in full.
  5. Where members have elected to pay by Direct Debit, we will attempt to collect your Direct Debit instalments on the agreed date(s). If the first attempt at collecting an instalment is not successful for any reason, we will make one further attempt to collect it over the following fourteen days. If we are still unsuccessful in collecting payment, a £15 administration fee will be payable; for any payment queries please email.
  6. Where students pay by direct debit, the membership fee will increase on the 1st January each year at the discretion of South Downs Leisure (SDL). Where the payment is made annually, the increase fee will be on the anniversary of the payment date.
  7. SDL reserves the right to terminate this agreement in its absolute discretion and cancel previously booked lessons in the event that the student is in breach of this Agreement in one of the following:
    • A direct debit instalment payment is more than 30 days late.
    • The student commits a breach of this agreement, the General Conditions of Hiring, or the Aquaschool Conditions of use; or conducts him/herself in such a manner that in the absolute discretion of SDL this agreement should be terminated.
    • SDL reserves the right to remove a student for persistent non-attendance. It is the student’s responsibility to inform Aquaschool of any absence. This can be done via telephone or e-mail.
    • The student provides false details when applying for Aquaschool.
    • Where the Agreement is terminated for one of the reasons above, monies paid in advance will not be refunded and any costs incurred as a result of the breach will be paid by the student to SDL upon receipt by the student of evidenced loss.
  8. SDL reserves the right to request any student to leave the premises immediately, if in the management’s absolute discretion, any student is causing a nuisance to other students, members of the public, or staff.
  9. SDL excludes liability for loss or damage to the student’s property and possessions howsoever caused including in negligence. SDL does not exclude liability in negligence that results in personal injury to a student: but such liability will be reduced by any contributory actions of the student. SDL will not be responsible for the welfare of students outside of lesson times.
  10. Membership data will be used for the purpose of membership administration and compliance with any statutory duty of the facility; please see our privacy statement for full details of how we use your data.
  11. The student may not book a place on more than one course of Aquaschool at any one time (not applicable to intensive lessons or Aquadive or Rookies) </p>
  12. SDL does not provide a crèche or guardian facility, minors must be supervised by an appropriate adult for the duration of the student’s attendance at Splashpoint
  13. Babies or children not potty trained must wear a suitable swimming nappy when using the pool.
  14. Aquaschool Cancellation Policy 
    Upon receipt of cancellation request 1 further payment is required, membership will continue for 1 further calendar month:
    a) Where members have elected to pay by Direct Debit, cancellations should be made in writing via e-mail or via an in-house cancellation form.
    b) For members who have paid the upfront membership fee in full, the membership will run from date of joining and no refund will be given mid-term for fees paid in advance.
    c) In case of dispute you must show that you cancelled the agreement in accordance with the cancellation terms, but for these purposes it will be sufficient to show that you sent your communication concerning your exercise of the right to cancel before the cancellation period had expired.
    d) Cooling off period; this contract commences once you have indicated your acceptance in the declaration section of the sign-up process. You have 14 full days after signup to cancel this contract for any reason. To exercise this right, you must inform us of this by e-mail or via an in-house cancellation form, stating that you are cancelling under the 14 day cooling off period. If you exercise this right to cancel, we will reimburse you all joining and subscription fee payments received from you using the same means of payment you used for the initial transaction. If you have used the service before requesting to cancel, then we will reduce your subscription fee refund by a pro-rata amount equal to the number of days from signup to the date cancellation was requested.