Our Values

- We will always try to put the customer first

  • We will be open, honest and friendly in all our contact with you.
  • We will endeavour to improve quality of service for our customers.

- Quality customer service

  • We will try to answer the phone within 6 rings during low use periods.
  • We will answer customer comments within ten working days.

- Product knowledge

  • Our staff will always know, or have access to, all relevant information on the products and services that we offer. If we don’t we will find out the information and reply to our customers later.

- Presentation

  • All staff will present themselves in a neat, tidy and professional manner. We will maintain the building in a clean and hygienic condition.
  • We will invest in equipment to meet the customer’s needs.

- Staffing

  • We will ensure that all our staff are appropriately and professionally qualified.
  • All our staff will be visible through the wearing of distinctive uniform and name badges.

- Environment

  • We are committed to delivering a healthier and greener future.
  • We endeavour to be environmentally friendly with regards to recycling and purchasing energy efficient products.

- Programming

  • We will develop an attractive programme of activities attempting to meet the needs of all members of the local community.

- Continuous improvement

  • We will strive to make each visit better by continually reviewing our activities and procedures.

- Attitude

  • We are committed to treating all our customers and staff with respect and in the manner in which you yourself would wish to be treated.